Information About Appointments
Booking an appointment is easy and can be arranged 24 hours a day 7 days a week using our online booking system. Alternatively, you can always call to arrange an appointment via phone.
You will receive a reminder 24-48 hours prior to your appointment, you must confirm your appointment. If your appointment is not confirmed it may be cancelled
See below for further details, including cost of appointments.
How to Book an Appointment
MAKING A BOOKING
You can book an appointment at any time using the link on the left hand side of the screen. using the HotDoc booking system. Simply click on “See Available Appointment Times” and find a time that suits you.
If you are not already a member of HotDoc, it is highly recommended that you sign up so that you can see which times would suit you best.
When you book with HotDoc you will also receive a link to fill in an online form, this will give you an opportunity to provide us with more background information about your situation.
Of course if you do not wish to use HotDoc you can of course call us on 1300 832 687
OTHER INFORMATION PRIOR TO YOUR BOOKING
Please note the following:
After you have made a booking, you will receive a reminder 48 hours and 24 hours prior to your appointment; please confirm at least one of the reminders. If your appointment is not confirmed, your appointment may be cancelled.
If your appointment is a phone appointment, you will be called at your appointment time (note this be from a private number)
If your appointment is a video appointment, you will have a link sent to you with your confirmation, please click on the link at the time of your appointment via any internet-enabled device, please make sure you have a working microphone and camera.
If you need to cancel your appointment, you can do so at any time using the HotDoc app or by calling 1300 832 687
A minimum of 24 hours notice for cancellations is required
Less than 24 hours notice or not attending a confirmed appointment may result in you being charged for the session
If you have a referral, please email it prior to your session using the email address below
If you have a Workcover or Transport Accident Commission (TAC) claim, please provide your claim number and a letter from your insurer confirming you are eligible to receive counselling sessions prior to your first session.
If you are an NDIS or MY Aged Care recipient and you would like these funds to pay for your sessions, please provide your Provider’s name and Case Manager details prior to your first session.
If you have a Health Care Card and would like to be bulk billed, please provide a current Mental Health Care Plan and your Health Care Card Number
While we are not an emergency service, if you do need a more urgent appointment, please call 1300 832 687
If you would like more information on how our video calls work, please see the HocDoc Website
If you would like more information about our payment system please see the Stripe Website
For further information on payments, please see below
Cost of Appointments
There are three ways in which appointments can be paid.
1. Self-Funded – Where you pay for the appointment yourself
2. Bulk Billed – Where there is no out-of-pocket cost to you as the appointment is funded by Medicare
3. Insurance – Where the session is wholly or partly covered by insurance, this includes Workcover, TAC insurance, NDIS, My Aged Care or Private Health insurance
Self-Funded
You can of course pay for a session yourself. After your session you will receive a text message from HotDoc with payment instructions, or you can pay by direct deposit. Online payments are made via the secure Stripe payment system. If you have a mental health care plan you may be eligible to claim back a Medicare rebate for psychology consultations. You must supply a current Mental Health Care Plan prior to your session. We will issue you with a receipt after recieving your payment which you can then claim back on Medicare.
Bulk-Billing
Bulk Billing is only available for psychology appointments to holders of a Health Care Card together with a current Mental Health Care Plan from your GP. Please supply your Health Care Card number and Mental Health Care Plan prior to your appointment. We will then be able to process the cost of your appointment with Medicare on your behalf. Please note Medicare places a limit on the number of psychology appointments a person can receive each year.
Insurance
If you have private health insurance, you will need to pay for your appointment and then be issued with a receipt which you can then claim with your private health fund depending on your level of cover.
If you have Workcover, TAC, NDIS or My Agedcare then you will need to provide a letter from them stating that you are eligible for psychology sessions. We will then invoice your insurer or provider directly.
Better Mental Health Care is Our Mission
By Appointment Only
Telehealth Appointments are Available.